Online kennissessies - hoe organiseer je waardevolle online events? / Corona & events
Rubrieken
Sessie: How to be Upbeat in a Downbeat World
Inhoud: Based on Roy's new (and free) online course "Be Stronger: mentally, emotionally, physically, financially and spiritually' he will share practical ways to develop mental toughness and resilience in order to reduce stress and anxiety.
Practical ways you can apply to work (when work gets back to normal) and for your personal life.
Host: Roy Sheppard
Sessie: Corona and Events: FAQ's and a glimpse in the future
Inhoud: Based on the answers off Frequently Asked Corona Questions and lessons out of the recent history we will take a look into the future. How will the world of events, live contact, experiences etc be changed after Corona...?
Host: Sjoerd Weikamp
Sessie: Forget about Customer Service, CX is the new normal!
Inhoud: At an EVENT, brands enable participants to experience the brand’s promise. CX and experiential marketing meet in the creation of dynamic, rich, and emotional connections with brand followers and potential consumers that can generate FANS. At a particular event these connections occurring tend to be transactional and tactical; with CX, the connections occur continuously, consistently, and seamlessly at multiple touch points across channels along a Customer’s Journey.
CX is every interaction, or touch point, your customer has with your brand. It not only includes the interactions (WHAT), but also the perceptions and feelings (HOWS) the customer experiences.
Great CX is all about exceeding customer’s expectations, their expectations align with a brand’s value proposition, and this understanding of CX is transparent across the brand’s entire organization.
Host: Angeles Moreno
Sessie: How to touch people, when your event is virtual
Inhoud: When your event goes virtual, be sure to avoid the most important pitfalls. In this session, you can ask meeting designer Jan-Jaap In der Maur (Masters in Moderation) anything on interaction, engagement and how to make your participants feel that you genuinly reach out to them, even though you can’t touch them physically.
In preparation to this session, here’s some ideas, to make your virtual event about people, not about technique only: www.mastersinmoderation.com/weblog/2020/03/how-to-touch-people-when-your-event-is-vitual/
Feel free to bring your personal case to the session. JJ will be happy to come up with design ideas.
More generic questions are also welcome!
Host: Jan-Jaap In der Maur
Sessie: How to create a sticky & meaningful online event experience?
Inhoud: In a few weeks everyone will be used to attending webinars and online events. But how can you create an online experience that makes people feel connected, learn something new and puts a smile on their face?
Host: Gerrit Heijkoop
